Don't worry we know these things happen!
We'll automatically try the payment again for you over the coming days. Often, a failed payment is caused by something temporary, so another attempt is all that's needed to get things back on track.
Will I receive an email?
Not straight away.
We'll continue trying the payment first, so you won't receive an email after every failed attempt.
If we're unable to collect the payment after several attempts, we'll get in touch to let you know what to do next.
Do I need to do anything?
Usually not.
We'll continue trying the payment automatically, so there's no need to contact us or place a new order.
That said, it's worth checking that your payment method is up to date and that sufficient funds are available.
What happens if the payment still can't be collected?
If we're unable to process the payment after multiple attempts, we'll email you with details of the next steps.
Still need help?
If you'd like us to check the status of a payment, just drop us a message and we'll be happy to help 💛
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