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We’re back! 🎉 Here’s what’s new (and what’s changed)...
Firstly - thanks so much for bearing with us while we’ve been busy behind the scenes upgrading our website. We know it’s a bit strange when things go quiet, but we promise it’s been worth it. The new Blink experience is smoother, more fl...
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How do I change the recipes in my Wet Cat Food Bundle?
Want to switch up your little ones favourite flavours? 😺To change the pouches in your Wet Cat Food Bundle simply:✅ Open your subscription✅ Find your Wet Cat Food Bundle✅ Click Edit Contents✅ Pick your new pouch recipes and save your chan...
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I need to cancel, how do I do this?
You can cancel your subscription at any time upon receipt of your trial box! Simply log into your account settings or by contacting the friendly Blink Team. We want to make sure your subscription changes go smoothly so when you decide to...
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Can I return my order?
Sorry to hear that you want to return your order! Please contact our friendly team to see if we can help.
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How will you deliver my order?
Once your order has been picked and packed at our warehouse, it will be handed over to our friendly courier to be delivered to your door. Delivery takes 2-3 working days. However, please note, if you live in Highlands & Scottish Islands ...
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When will you charge me?
We will charge your chosen card on the date that your very first order is placed. After this, the payment date will always be attempted on the same day as your shipment date – whenever you chose this to be! Quick tip - if your card detai...
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How do I change my account details?
Simply log in to your account and visit ‘My Account’ to update any personal details; including changing address, cat’s name or even delivery instructions.
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Can I pause or skip my delivery?
Absolutely! We have a no strings subscription. You can pause or cancel anytime by heading to My Account. If you need to skip a delivery too, no problem. Go to My Orders and select ‘change next shipment date’. You’ll also see how many day...
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Can I customise my order?
Absolutely! We know how fussy our furry friends can be and may like certain recipes some months, and others next! Simply log into your online account and click “Edit wet food", this section will allow you to add/remove anything to suit y...
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How often will I receive my subscription box?
You'll receive your box based upon the frequency you choose, we have multiple options and this can be selected within your account. But don't worry once you've signed up for a trial box – we give your little one the chance to try our pou...
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Can I pause or skip my next delivery?
No Problem! You can simply log into your online account, click 'My Orders' and you'll see the option to delay your little ones box. Or, feel free to reach out to our customer services team, who'd love to help!
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